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North by Northwest

Updated 2026-07-10 · 1,968 reviewed · 255 listed · Scored from 59 Google reviews · How we rank ›

3.7(59) 64 composite score See reviews on Google ✓ Verified
Irrigation & Sprinkler SystemsLandscape Design & Installation
North by Northwest
Services
Irrigation & Sprinkler Systems, Landscape Design & Installation
Reviews
59

What recent reviews say

North by Northwest earns strong marks from commercial clients and HOAs for reliability and professionalism, but faces serious complaints from residential customers about sloppy maintenance, ignored instructions, and damage to yards. Recent reviews show sharp divides: property managers praise their communication and responsiveness, while homeowners report scalped lawns, left debris, slow emergency response, and costly property harm that went unrepaired for weeks.

Recent shift: polarity has widened in recent years; commercial five-star reviews cluster around 2022-2024, while the most detailed and severe complaints arrived in late 2025 and early 2026.

Praised for
  • professional and polite staff
  • reliable for commercial and multi-family projects
  • responsive to communication
  • knowledgeable in their field
  • willing to fix mistakes
Watch-outs
  • poor maintenance quality and scalped lawns
  • slow response to emergencies
  • sloppy cleanup and left debris
  • ignored customer instructions repeatedly
  • careless damage to landscaping
responsivefriendly-staffreliablepoor-communicationleft-messdamaged-propertyskilled-crew
Best for: commercial property managers and HOAs seeking reliable scheduling and professional communication.
Think twice if: you live in a residential home and care about yard care detail; complaints mention ignored instructions, scalped grass, debris left for weeks, and slow emergency response.

Strengths

  • commercial and multi-family track record
  • quick to respond to issues (when engaged)
  • staff ownership of mistakes
  • professional scheduling for HOAs

Worth knowing

  • Sergio mentioned by name as strong in customer service and communication
  • emergency irrigation repair took 4 days to schedule; cleanup was incomplete and not followed up for 3 weeks
  • reviewer noted 95% grass loss at HOA property and ~6-7% home appraisal loss
  • workers reported sitting idle on phones by some customers
  • holiday lighting service offered

What reviews say by service

Landscape Design & Installation
praised for commercial design work; criticized for maintenance quality, scalping, and cleanup
Irrigation & Sprinkler Systems
emergency repair response was delayed; cleanup after repair was sloppy and incomplete

How it compares

  • Rated 3.7 against a 4.72 average across the 62 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 33
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
5
3
2
2
1
1
16

Common questions

Do they service my area?
They serve Austin, Cedar Park, Leander, and Georgetown according to their website.
How do they handle emergency repairs?
Recent reviews report a 4-day wait for an irrigation break during a freeze, with incomplete cleanup that went unfixed for 3 weeks afterward.
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Last updated 2026-07-10