Most customers praise Olshan technicians like Jason, Les, Jarred, and Dusty for honest, thorough assessments that often skip upselling repair work the home doesn't need. Office staff and crews earn consistent mention for professionalism and clear communication. However, a major complaint alleges a foundation repair failed within a year (house sank 3 inches in May 2025 and required re-leveling in June 2026), and Olshan reportedly refused to cover collateral damage to paint, landscaping, and masonry despite the structural failure. A recent review also documents a frustrating estimate process where AI bots and a human repeated the same information requests three times via different channels.
Technicians named in positive reviews include Jason Martens, Les, Jarred Peeples, Dusty, Jared Dobbs, Ken, and Chris; crews led by Fernando and Daniel received praise for attention to detail and cleanup. The business appears strongest in foundation inspections and honest initial consultations but weaker in warranty accountability and streamlined customer intake.
Recent shift: Within the last two weeks, a major structural failure complaint and an estimate-process complaint have arrived alongside continued five-star praise for technician integrity and crew professionalism. The negativity appears grounded in warranty scope and intake automation rather than a broad deterioration in on-site service quality.
Fielmar and his crew earn consistent five-star marks for showing up on time, keeping costs down, and finishing sprinkler and sod work faster than expected. They test systems before leaving and follow up on details other contractors miss.
All 15 reviews rate Longhorn five stars. Customers consistently praise owner James for responsiveness, punctuality, and skill across sod installation, irrigation work, retaining walls, and seasonal services. Work quality is reliable; follow-up is thorough.
Angelo and his crew deliver consistent, honest work across tree removal, lawn care, and property services across Austin and Round Rock. Reviewers over 30 years consistently praise their responsiveness, fair pricing, and meticulous finishing touch on every job.
Last updated 2026-07-10