24 low data
Lugo's
No rating yet✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Landscape Design & Installation
SiteOne Landscape Supply
Irrigation & Sprinkler SystemsLandscape Design & Installation
- Services
- Irrigation & Sprinkler Systems, Landscape Design & Installation
- Reviews
- 40
What recent reviews say
Staff at the Metric location earn consistent praise for friendliness, product knowledge, and ability to source hard-to-find irrigation and hardscape materials quickly. However, the location lacks a retail nursery despite marketing suggesting otherwise, and recent visitors report closed gates during posted hours and unanswered phones.
Recent shift: Recent phone and gate-access complaints (within 6 months) contrast sharply with years of high satisfaction; suggests operational friction at this location in the past year.
Praised for
- knowledgeable and helpful staff
- reliable stock and inventory
- responsive to special orders
- fair pricing
Watch-outs
- misleading marketing about plant/tree availability
- poor phone communication and gate access issues
reliableskilled-crewfriendly-stafffair-pricingpoor-communicationresponsive
Best for: Contractors and landscapers needing reliable bulk irrigation and hardscape supplies with same-day or next-day sourcing.
Think twice if: You expect to browse plants and trees in person; the Metric location is supplies-only and communication by phone can be unreliable.
Strengths
- Named staff (Jose, Raul) known for going extra mile
- Fast special orders, often next day or two
- Wide inventory of irrigation and hardscape goods
Worth knowing
- Jose and Raul specifically named for going beyond normal service
- Metric location (North Austin) stocks irrigation, piping, and hardscapes but no plants or trees
- Will source unavailable items within one to two days
- Family owned for years (referenced multi-year reviews)
What reviews say by service
- Irrigation & Sprinkler Systems
- Best prices on irrigation goods and reliable sourcing of hard-to-find piping and equipment.
- Landscape Design & Installation
- Strong inventory and fast special orders for hardscape materials; no nursery stock on-site despite some customer expectation.
How it compares
- Rated 4.7 against a 4.72 average across the 182 landscape design & installation businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
Our Rubric Star rating 80
Review volume 70
Review recency 93
Review sentiment 68
Profile completeness 100
Verification 30
Rating breakdown
5
33
4
4
3
1
2
1
1
1
Common questions
- Do they have plants and trees for sale at the Metric location?
- No. The Metric location carries irrigation piping, hardscapes, and bulk materials only, not plants or trees.
- Can they order items they do not have in stock?
- Yes, they typically source and deliver unavailable items within one to two days.
- What service areas do they cover?
- They serve Austin, Manor, Pflugerville, and Round Rock, TX.
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