48 low data
Elder's Landscaping
5.0(1)✓ Verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Lawn Care & Maintenance
Southern Turf Co.®
Lawn Care & MaintenanceLandscape Design & InstallationIrrigation & Sprinkler Systems
- Services
- Lawn Care & Maintenance, Landscape Design & Installation, Irrigation & Sprinkler Systems
- Reviews
- 743
What recent reviews say
Southern Turf delivers polished artificial turf and specialized installations (putting greens, athletic fields, artificial lawns) with a team known for listening to what clients want. Project managers and sales staff like Mark, Chad, Erin, Shane, and Aaron typically guide customers through design thoughtfully and oversee installation with attention to clean-up and detail.
However, a $40,000 custom project revealed significant vulnerabilities: after installation, washout, design mismatches, and a putting green that plays poorly went unresolved for weeks, with repeated requests for a repair plan ignored entirely. Another $8,000+ putting green install showed similar patterns-billing friction, turf left in the yard, and a drainage complaint unanswered. These cases suggest the company struggles when projects go wrong; communication stops and accountability stalls.
Recent shift: One large-project customer downgraded from 1-star to implicit frustration after management responded to the public review with phone calls and a site visit, but core issues (unrolled turf, water retention) remained unresolved weeks later. The company's responsiveness to public reviews may improve perception, but the underlying service gap persists on complex projects.
Praised for
- professional crew and project managers
- attentive design and customization
- responsive communication (mostly)
- clean, detailed installation work
- fair pricing for quality delivered
Watch-outs
- poor communication on problem-solving
- installation defects on large projects
- slow follow-up on repairs and pickups
- mismatch between pre-sales and post-install support
punctualskilled-crewattention-to-detailresponsivegreat-design-ideasfriendly-staffpoor-communicationwent-over-budgeton-budget
Best for: Homeowners wanting artificial turf, low-maintenance yards, custom putting greens, or dog-friendly lawns with clear pre-installation expectations.
Think twice if: Large custom projects; if installation falls short, communication on repairs and accountability may lag significantly.
Strengths
- specialized expertise in custom putting greens and athletic fields
- named project managers who design with client input
- full-team turnkey installation with clean-up
- transparent pre-install communication and pricing
Worth knowing
- Named staff: Mark (design and installation), Chad (consultation and project management), Erin (sales and design consultation), Shane (project manager), Aaron H. (project handler), Oscar (installation crew lead), Jason D. (escalation/senior sales)
- Notable projects: soccer field at Meanwhile Brewing Co., custom putting greens (4-hole with irrigation design), artificial turf for dogs (high-flow K-9 product)
- Installation teams typically include 6-8 crew members plus project manager and leads
- Post-install walk-throughs offered to verify final details
- Costco partnership mentioned as contractor for Costco and Home Depot material sales
What reviews say by service
- Lawn Care & Maintenance
- Maintenance services listed; limited review detail on ongoing maintenance work.
- Landscape Design & Installation
- Strong praise for design listening and customization; complaints center on install defects not corrected post-project.
- Irrigation & Sprinkler Systems
- One review noted irrigation design incorporated into putting green; no broader feedback on sprinkler or irrigation systems.
How it compares
- Rated 5 against a 4.72 average across the 182 landscape design & installation businesses listed here.
- Has more Google reviews than 99% of the businesses in this directory.
How we scored this
Our Rubric Star rating 99
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating breakdown
5
733
4
3
3
1
2
1
1
5
Common questions
- Do you work with Costco?
- Yes. Southern Turf is a contractor for both Costco and Home Depot for material sales and installation.
- Can you build a custom putting green?
- Yes. They specialize in custom putting greens. Design is handled in consultation with the client, and they incorporate details like irrigation and surface hardness per your golf preferences.
- What happens if something goes wrong after installation?
- Walk-throughs are offered post-install to catch and fix details before you sign off. However, warranty claims and repairs once work is complete have historically been slow to respond to.
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