Installation day often delivers polished work-Jaycob and the crew handle design well, communicate clearly, and execute on site with visible care. But a stark gap emerges once the job closes: customers chasing warranty repairs, maintenance promises, and even basic follow-ups face weeks of ignored calls, deleted social media posts, and no-shows. Recent reviews show a pattern where the installation earns five stars, then the customer downgrades after months of silence on promised fixes.
Recent shift: Sentiment has deteriorated sharply in the past 2-3 months. Older reviews (6-12 months ago) are overwhelmingly five-star with praise for communication and flexibility. The most recent reviews (within 3 months) are all one- or two-star, citing chronic unresponsiveness to warranty claims and failed promises to repair existing installations. This shift signals a systemic customer-service breakdown post-install.
All 15 reviews are five-star. Clients consistently praise Franklin and the crew for responsive service, fair prices, and detailed work on tree trimming, mulch installation, and property cleanups. No complaints are recorded.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
E&M Landscaping Austin offers landscape design and installation across Austin and Central Texas. Review evidence is limited, so findings rest on their stated service scope (lawn care, tree work, pressure washing, aeration) and claimed licensing.
Last updated 2026-07-10