Southern Turf Co.®
Southern Turf delivers polished artificial turf and specialized installations (putting greens, athletic fields, artificial lawns) with a team known for listening to what clients want. Project managers and sales staff like Mark, Chad, Erin, Shane, and Aaron typically guide customers through design thoughtfully and oversee installation with attention to clean-up and detail. However, a $40,000 custom project revealed significant vulnerabilities: after installation, washout, design mismatches, and a putting green that plays poorly went unresolved for weeks, with repeated requests for a repair plan ignored entirely. Another $8,000+ putting green install showed similar patterns-billing friction, turf left in the yard, and a drainage complaint unanswered. These cases suggest the company struggles when projects go wrong; communication stops and accountability stalls.
